What do I do if I can't access a database?
Answer
There are lots of reasons why you might encounter an error accessing a database:
- You're using the wrong browser -- we recommend Chrome or Firefox. If you're using another browser, it could cause access problems. Here's how you download Chrome: https://ashland-kctcs.libanswers.com/faq/301120
- You need to clear your browser cache -- follow these instructions: https://ashland-kctcs.libanswers.com/faq/313428
- You're not currently-enrolled -- according to our licensing agreements with our database providers, we can only provide off-campus access to currently-enrolled students. If you graduate, withdraw, or sit out a semester, you lose off-campus access to the databases -- but you're always welcome to come to campus and access the databases on-site.
- There could be a technical problem -- if you're using the right browser, you've cleared your cache, you're currently-enrolled, and you *still* can't access a database, there's probably a technical issue that we need to be made aware of. Please contact us to let us know you're having access issues: https://ashland-kctcs.libanswers.com/faq/299010